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Returns & Exchanges 
Returns
We understand that
there may be times when
you will need to return
an item to us and we
will gladly help with
this. The only thing we
ask is that you obtain a
Return Merchandise
Authorization (RMA)
number first. This helps
us track your return and
ensure that it is
resolved according to
your wishes.
You can return any
unopened items for a
complete refund if the
request is made within
1 year of the
purchase date.
Items must be in
resellable condition.
We will refund
you the price you paid
for the items you
return. The original
shipping charge will not
be refunded unless we
made a mistake with your
order. Also, you are
responsible for the
shipping charges to
return the item to us.
Items that have been
opened
items cannot be
returned.
If you wish to
make an exchange, the
fastest way is to simply
re-order the new items
online and then return
the items you do not
want. Please obtain an
RMA first before
returning the unwanted
items.
Defective Items
We will replace
defective items within
one year of the original
purchase date.
LABELmore.com reserves
the right to modify the
terms and conditions of this
warranty as needed.
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Online
Ordering & Security
To order an item, go to
its page and click on
the Order button. You
will then see your
shopping basket with the
item in it.
From the shopping
basket, you can add more
items, or place your
order. When you place
your order, you'll see a
page where you are asked
to enter your name,
address, and credit card
number. Fill out all of
the fields, and click
Place Order.
We use Stronghold
secure server through
the Yahoo shopping
service, the
second-best-selling
secure server software,
and in our opinion,
technically the best
product. It supports
industry-standard
128-bit SSL encryption.
When you enter your
credit card number into
the order form, it is
transmitted across the
Internet in an encrypted
(scrambled) form, and
decoded when it gets to
us.
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Mail and Fax
Orders
Mail to:
Direct Stores, Inc.
PO BOX 715
Brewer, Maine 04412
Fax to: (207) 989-0988
Federal Tax ID:
87-0774652
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Payment
Methods
We gladly accept the
following forms of
payment:
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VISA |
MasterCard |
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Discover |
American
Express |
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Pay Pal |
Money orders |
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Cashiers
Checks |
Checks |
Credit Cards
Your shipping address
must match your credit
card billing
address. International
credit cards may require
additional information
to process.
Pay Pal
Send the total amount,
including shipping and
sales tax
along with your order
number to:
We will ship
your order when we
receive confirmation
from PayPal.
Money Orders,
Cashiers Checks and
Checks
Please include the name
of the products you are
ordering, your shipping
address, telephone
number, and e-mail
address. Don't forget to
include the shipping
charge and sales tax
where applicable (Maine
residents only). We will
ship the product(s)
after we receive your
money order, check or
cashiers check.
Direct Stores, Inc.
PO BOX 715
Brewer, Maine 04412
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Real-time
Order Tracking
After you finish your
on-line order, you will
receive an e-mail from
LABELmore.com
confirming your order
and showing the ordered
items plus payment and
shipping method
information. When we
send your order out, you
will
receive another e-mail
confirming shipment and
the Delivery
Conformation or Tracking
Number if applicable.
Once the carrier has
picked up the shipment,
you can find the exact
location of the package
by clicking the
package-tracking number
link on the shipping
confirmation e-mail.
Lost Shipments
It is very rare but
happens now and again -
if your order has not
arrived after 14 days
and you think it may
have been lost by the
carrier, please contact
us for further
instructions.
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Order
Changes
Orders canceled before 3
p.m. (Eastern) on the
day of the order, will
receive a complete
refund. Orders canceled
after 3 p.m. will
receive a full refund
(less shipping).
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Merchandise
Return Procedure
Returns Without RMA
We cannot accept returns
without an RMA number so
please contact us before
sending products back.
To get authorization
contact us at:
RMA Procedure
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Call 1-207-989-0987
or Customer Service
Request Form.
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We will issue a
Return Merchandise
Authorization number
(RMA).
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Complete the RMA
form. If you need
another RMA form,
you can print one
from our web site.
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Pack items securely.
Write your name and
the RMA number on
the shipping label
and enclose the
completed RMA form.
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We recommend using
carriers like UPS or
FedEx because they
provide tracking
numbers. If you send
the package through
US mail, please use
the Delivery
Confirmation
service. Customers
are responsible for
the secure return of
merchandise and for
return shipping
charges.
LABELmore.com
will not be
responsible for
packages lost by the
carrier.
LABELmore.com
will pay for
shipping of
replacement
merchandise.
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Refunds require up
to one week to
process.
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We will not notify
you when a credit is
issued to your
account, so please
check your credit
card statement for
confirmation.
RMA Expiration
Return merchandise as
soon as possible. Unused
RMA numbers are voided
after 20 days.
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Contact
By Email:
Direct Stores, Inc.
PO BOX 715
Brewer, Maine 04412
Federal
Tax ID# 20-8888814
Telephone: 207-989-0987
/
Fax: 207-989-0988
Customer Service hours:
9 a.m. - 5 p.m. Monday -
Friday, Eastern time.
If calling after hours,
weekends, or on
holidays, please leave a
message on our voice
mail and we will contact
you the first business
day that we return.
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Manufacturer Support
Information 
We sell Brother
labels, Dymo LaserWriter
labels and Seiko
supplies but do not have support for
problems with label
printers. For
these types of problems,
including software
downloads you'll need to
contact the manufacturer
directly. We have
put together a list of
manufacturer support
numbers and links below
for your convenience:
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